- #Zonealarm blue screen windows 7 serial
- #Zonealarm blue screen windows 7 driver
- #Zonealarm blue screen windows 7 full
Kindly help me scan and double check if the crash has to do with software conflict or a rootkit trying to protect itself.įollowing up on this, when checking the.
I have a post-bluescreen log and a dump (.dmp) file which I could get from the dialog which comes after windows restarts, I can post them if requested below. I wasn't able to find logs, the quick GMER scan finishes normally with no signs of malware detected.
#Zonealarm blue screen windows 7 full
However, whenever I scan with GMER a full C:\ and D:\ scan, it causes a blue screen of death, and because it happens so fast, but I was able to google words I caught and it is this : "Modification of system code or a critical data structure was detected." I scanned with MalwareBytes and Trend Micro, both found no issues.
To give you a background, the PC is a high-end Asus laptop, comes pre-loaded with Trend Micro Titanium Security and I have ZoneAlarm installed, both fully updated. Sometimes more than one crash dump is needed to pinpoint the cause so send some of the most recent ones.Recently, my son installed some rogue software he got off a "friend", and I believe the PC has been acting up since then, with random slowing down of the Windows GUI and other little perks. Then do whatever you have to do get the system to crash again and you should have a crash dump file to upload for analysis. There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.
#Zonealarm blue screen windows 7 driver
Select/click msinfo32.exe and the System Information dialog box will open.Ĭlick on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.įor video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here. Or, press the Windows logo key on your keyboard.
#Zonealarm blue screen windows 7 serial
If your system is HP what is the serial number?Ĭlick the Start button/orb in the lower-left corner of your screen. If your system is a Dell what is the Service Tag number? In your next reply you can supply more information that will reduce the number of question asking message cycles if you will do this: After rebooting you can go back and check the settings again to be sure the adjustments "stick". Then click OK enough times to close all the dialog boxes and restart your system for the changes to take effect. There is no need to create the Minidump folder as Windows will create one if it needs to. On your Desktop right click Computer, Properties, Advanced system settings and make it look like this: To determine the real cause of the crash you need to provide more information about your system and upload some recent crash dump files and the Microsoft engaged "expert" can analyze them and find the real cause. It is extremely unlikely that those files are the real cause of the BSOD since if they were problematic millions of systems all over the world would be failing and they're not - so the cause is something else and analyzing the crash dump files will tell The BSOD implicates netio.sys which is a fundamental core Windows system file involved in network activities:
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